FAQ
frequently asked questions
general
Account & Security
Payment Methods
Premium Access
limit
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Is the app available in my region or country, and can I use it to buy or sell cryptocurrency?Nexus X is currently available in … and you can buy or sell the cryptocurrency unless your country has strict regulations regarding cryptocurrency exchange.
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Is the app available on multiple platforms, such as iOS, Android, and desktop?Nexus X is currently available on iOS and Android.
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Which cryptocurrencies are available on the app?Currently available cryptocurrencies are BTC, ETH, SOL, XRP, TRX, USDT and Newcoin. Further updates with new cryptocurrencies are coming soon.
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Are there any limits on the amount of cryptocurrency I can trade in a single transaction or over a certain time period?The limits on the amount is limited according to your verification level. To prevent scam attempts, we have divided the limits by $1,000, $10,000, $50,000. The limits increase when you verify more.
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What fees and costs are associated with using the app, such as transaction fees, deposit fees, and withdrawal fees?Nexus X has no deposit and withdrawal fee. For transactions, Nexus X charges 1% of the transaction amount as a fee.
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How long does it take to send or receive Bitcoins using my Nexus X Wallet?Nexus X is using an escrow system. Therefore, the time taken for sending or receiving cryptocurrency is instant.
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How secure is trading on Nexus X?The Nexus X app has a non-custodial approach to security, meaning that users have complete control over their funds without a third party holding them. The app also uses an escrow service to provide an extra layer of security for transactions.
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What payment methods are available at Nexus X?In Nexus X app, only bank transfer is available as a payment method.
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What are the benefits of subscribing Premium Access?Nexus X has introduced Premium Access for its users, offering higher transaction limits, social features for connecting and sharing insights about the crypto market, advanced chatroom management tools,
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How do I cancel Premium Access?Simply click the Unsubscribe button below and you are able to cancel your subscription.
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Why are limits needed?Nexus X has transaction limits to protect users’ funds and prevent unauthorized access or fraudulent activity. They help to closely monitor and control the amount of cryptocurrency that can be transferred or traded.
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How do I reach the next limit level?When your verification level increases, your transaction limit also increases. Please check the following picture for information.
